1. About This Policy

Baraka Car Rentals ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (barakacarrental.com.au) and car rental services. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

Contact details: Name, email address, phone number, and residential address
Identity documents: Driver's licence details for rental verification
Booking information: Rental dates, vehicle preferences, and payment details
Usage data: Website browsing behaviour, IP address, and device information collected via cookies and analytics tools
Communication records: Records of enquiries, feedback, or correspondence with us via phone, email, or WhatsApp

3. How We Use Your Information

Processing and managing your car rental bookings
Verifying your identity and Australian full licence
Communicating with you about your booking, enquiries, or support requests
Improving our website, services, and customer experience
Complying with legal obligations, including road safety and insurance requirements
Sending you relevant service updates (you may opt out at any time)

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including insurance providers, payment processors, and IT service providers. We may also disclose information when required by law or to protect our legal rights.

5. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is collected anonymously and helps us improve our services. You can disable cookies through your browser settings, although this may affect your browsing experience.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption and our systems are regularly updated to maintain security standards.

7. Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information. To make a request, please contact us at admin@barakacarrental.com.au or call 0461 555 511.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: admin@barakacarrental.com.au
Phone: 0461 555 511
Address: 16 Ishtar Street, Tarneit VIC 3029