Privacy Policy

1. Introduction

BarakaRentals Pty Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or mobile applications.

By using our services, you consent to the data practices described in this Privacy Policy. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottom of this policy and, in some cases, we may provide you with additional notice.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identification Information: Driver's license details, passport information
• Payment Information: Credit card details, billing address
• Demographic Information: Age, date of birth, gender
• Rental Information: Reservation details, rental history, vehicle preferences
• Account Information: Username, password, account preferences

2.2 Non-Personal Information

We may also collect non-personal information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, search terms
• Location Information: General location based on IP address or more precise location if enabled on your device
• Vehicle Telematics: Vehicle location, speed, and operational data from equipped vehicles

3. How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide when creating an account, making a reservation, completing forms, or communicating with us
• Automated Collection: Information collected automatically through cookies, web beacons, and similar technologies when you use our website or mobile applications
• Third-Party Sources: Information we receive from business partners, credit verification agencies, and other third parties
• Vehicle Technology: Information collected through GPS and other technology installed in our rental vehicles

4. How We Use Your Information

We may use your information for the following purposes:

• Process and manage your vehicle rentals and reservations
• Create and maintain your account
• Process payments and billing
• Verify your identity and eligibility to rent vehicles
• Communicate with you about your rentals, account, or customer service inquiries
• Send promotional communications, such as special offers and updates (if you have opted in)
• Improve our services, website, and mobile applications
• Conduct research and analysis to better understand our customers
• Protect our rights, property, and safety, and the rights, property, and safety of others
• Comply with legal obligations and enforce our terms and policies
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Respond to law enforcement requests and as required by applicable law, court order, or government regulations

5. Disclosure of Your Information

We may share your information with the following parties:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5.2 Business Partners

We may share your information with business partners, such as car manufacturers, insurance providers, and travel agencies, to offer you certain products, services, or promotions.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may disclose your information for any other purpose with your consent.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to your personal information that we hold.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

11. Third-Party Links

Our website and mobile applications may contain links to third-party websites and services. We have no control over these third parties and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.

12. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and mobile applications and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BarakaRentals Pty Ltd
123 Rental Street, Sydney, NSW 2000, Australia
Email: privacy@barakarentals.com.au
Phone: 1800 BARAKA (1800 227252)